Privacy Policy

Privacy Policy

OXY Pty Ltd, AirBuddy (the “company”) is committed to protecting the privacy of its users. This privacy policy (“privacy policy”) is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our service. Unless otherwise indicated below, this privacy policy applies to any website that references this privacy policy, any company website, as well as any data the company may collect across partnered and unaffiliated websites.

For purposes of this agreement, “service” refers to the company’s service which can be accessed via our website at www.airbuddy.com or through our mobile application. The terms “we,” “us,” and “our” refer to the company. “you” refers to you, as a user of service.

Consent

By accessing our service, you accept our privacy policy and terms of use, and you consent to our collection, storage, use and disclosure of your personal information as described in this privacy policy. In addition, by using our service, or services across partnered and unaffiliated websites, you are accepting the policies and practices described in this privacy policy. Each time you visit our website, or use the service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this privacy policy. Whether or not you register or create any kind of account with us, this privacy policy applies to all users of the website and the service.

Information we Collect

We may collect both “non-personal information” and “personal information” about you. “non-personal information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “personal information” includes information that can be used to personally identify you, such as your name, address and email address. In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the service, to maintain the quality of the service, to provide general statistics regarding use of the service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect non-personal information about that user and keep a record of the user’s preferences when utilising our services, both on an individual and aggregate basis. The company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your internet browser help file directions. If you choose to disable cookies, some areas of the service may not work properly.

How we Use and Share Information

(a) Personal Information

In general, we do not sell, trade, rent or otherwise share your personal information with third parties without your consent. We may share your personal information with vendors and other third-party providers who are performing services for the company. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the company. For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for the company.

However, certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your personal information will be handled by such providers.

In addition, we may disclose your personal information if required to do so by law or if you violate our terms of use.

(b) Non-personal Information

In general, we use non-personal information to help us improve the service and customize the user experience. We also aggregate non-personal information in order to track trends and analyse use patterns of the service. This privacy policy does not limit in any way our use or disclosure of non-personal information and we reserve the right to use and disclose such non-personal information to our partners, advertisers and other third parties at our sole discretion.

I. WordPress

(a) Comments

When visitors leave comments on the website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy. After approval of your comment, your profile picture is visible to the public in the context of your comment.

(b) Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

(c) Cookies

If you leave a comment on our website you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “remember me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

(d) Embedded Content from Other Websites

Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

(e) Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

(f) How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

(g) What Rights You Have Over Your Data

If you have an account on this website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

(h) Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

II. WooCommerce

We collect information about you during the checkout process on our store.

(a) What We Collect and Store

While you visit our website, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our website.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

(b) Who On Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

(c) What We Share with Others

We share information with third parties who help us provide our orders and store services to you; for example:

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy at https://www.paypal.com/us/webapps/mpp/ua/privacy-full for more details.

III. WooCommerce Multilingual

WooCommerce Multilingual will use cookies to understand the basket info when using languages in domains and to transfer data between the domains.

WooCommerce Multilingual will also use cookies to identify the language and currency of each customer’s order as well as the currency of the reports created by WooCommerce. WooCommerce Multilingual extends these reports by adding the currency’s information.

IV. WPML

WPML uses cookies to identify the visitor’s current language, the last visited language and the language of users who have logged in. While you use the plugin, WPML will share data regarding the website through installer. No data from the user itself will be shared.

V. Stripe

Stripe is operated by Stripe, Inc., the US parent company operating under US law, or Stripe Payments Europe, Limited (“SPEL”), an Irish company operating under Irish law, the data controller responsible for Personal Data collected and processed in relation to Stripe Services.

Stripe is a “data controller” and “data processor”. The “data controller” is the entity which determines the purposes and means of the data processing taking place. The “data processor” is an entity acting on behalf and under the instructions of a controller in processing personal data.

Stripe is a data controller when it determines the purposes and means of the processing taking place. These data processing activities include (1) providing the Stripe products and services, (2) monitoring, preventing and detecting fraudulent payment transactions and other fraudulent activity on the Stripe platform, (3) complying with legal or regulatory obligations applicable to the financial sector to which Stripe is subject, and (4) analysing, developing and improving Stripe’s products and services.

Stripe is a data processor where it is facilitating payment transactions on behalf of and at the direction of OXY Pty Ltd, AirBuddy. OXY Pty Ltd, AirBuddy directs Stripe to take payment from cardholders / end customers. Stripe is considered a processor when directed to process payments (i.e., Stripe receives instructions about whom to pay, how much to pay, when to pay).

Further information about handling user data, can be found in the Stripe Privacy Policy at https://stripe.com/au/privacy.

VI. Zip Money

Zip Money is operated by Zip Co Limited (ACN 139 546 428), Australia. Zip collects personal information and credit information for the purpose of evaluation of credit eligibility, provision of financial products and services, managing the business relationship, direct marketing, etc.

Further information about handling user data, can be found in the Zip Co privacy policy at https://zip.co/au/page/privacy.

VII. AirWallex

Airwallex is payment processor that acts as the data controller with respect to your information. The data controller responsible for your information under this Policy varies depending on your country of residence. In Australia, the responsible company is Airwallex Pty Limited, Australia.

Airwallex collects “personal information” that identifies you, such as your name, address, telephone number, email address, date of birth, payment card information, bank account information and any other data that is associated with your identity.

Further information about handling user data, can be found in the Airwallex privacy policy at https://www.airwallex.com/terms/privacy-policy.

VIII. Xero

Xero is a cloud accounting software operated by Xero Limited, New Zealand and all its wholly owned subsidiaries. OXY Pty Ltd, AirBuddy uses Xero to prepare invoices and reconcile payments. Xero receives “personal data” we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, etc.

Further information about handling user data, can be found in the Airwallex privacy policy at https://www.xero.com/id/legal/privacy.

IX. Shipments

Information shared with shipping providers includes: first and last name, company name, street address, city, state, country, zip code, email, phone, parcel size, weight and content, invoice details and dangerous goods details in order to calculate the shipping rates and provide the shipping service.

Further information about handling user data, can be found in the:

X. YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

XI. Vimeo

Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.

If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.

For more information on how to handle user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.

XII. Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy.

XIII. ARForms

ARForms is a WordPress premium form builder plugin to create stylish and modern style form withing few clicks.

ARForms stores IP address and country of visitor. However, ARForms provide an option to prevent storing visitor data.

ARForms will not store any personal data except user_id (only if user is logged in), ip address, country, browser user_agent, referrer only when submit the form.

We store this data to provide the analytics of the visitor and the user who submit the form.

ARForms will also store the all type of data (this may contain personal data as well as subscribe user to third party opt-in like MailChimp, Aweber, etc) in the database which plugin user has included in the form. These data are editable as well as removable from form entry section of ARForms.

XIV. AutomateWoo

(a) How We Use Your Data

If you opt-in to receive marketing updates we may use your personal information to provide you with product updates or marketing communications that we believe may be of interest to you. Personal data may also be used by our internal system to automate processes of our store.

(b) What We Collect and Store

Cookies

We use cookies to remember who you are when browsing our website and to store the contents of your cart for the purpose of reminding you. These cookies will only be set when you consent to allowing additional cookies on our website.

  • wp_automatewoo_visitor – Used to store a secure key that is unique to you – Expires after 2 years.
  • wp_automatewoo_session_started – Used to flag when you begin interacting with our website – Expires when you end the browser session.
  • automatewoo_do_cart_update – Used to store flag when your stored cart needs to be updated – Expires when you end the browser session.

Carts

We store a copy of your cart in our database for 60 days for the purpose of reminding you when your cart is abandoned.

Communication preferences

We store your communication preferences such as whether you have opted in to receive marketing communication. This data is retained until you request the removal of your data.

Communication logs

We keep a log of some of the communication that we have with you which may include marketing and transactional emails and/or SMS messages. These are kept for the purpose of improving our marketing and communication with you and other customers. These logs are retained until you request removal of your data.

Pre-submit data capture

(c) What We Share With Others

We use Twilio as our SMS delivery service. Your data may be transferred to Twilio for processing in accordance with their Privacy Policy.

We use MailChimp for email marketing. Your data may be transferred to MailChimp for processing in accordance with their Privacy Policy.

We use Active Campaign for email marketing. Your data may be transferred to Active Campaign for processing in accordance with their Privacy Policy.

We use Campaign Monitor for email marketing. Your data may be transferred to Campaign Monitor for processing in accordance with their Privacy Policy.

We use Bitly for link shortening. Your data may be transferred to Bitly for processing in accordance with their Privacy Policy.

We use AgileCRM as our CRM. Your data may be transferred to AgileCRM for processing in accordance with their Privacy Policy.

How we Protect Information

We implement reasonable precautions and follow industry best practices in order to protect your personal information and ensure that such personal information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our service, you acknowledge that you understand and agree to assume these risks.

Your Rights Regarding the Use of your Personal Information

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the settings section of the website, we may continue to send you administrative emails including, for example, periodic updates to our privacy policy.

Links to Other Websites

As part of the service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This privacy policy applies solely to information collected by us through the service. Therefore, this privacy policy does not apply to your use of a third-party website accessed by selecting a link via our service. To the extent that you access or use the service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that website or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

Age of Consent

By using the service, you represent that you are at least 18 years of age.

Changes to our Privacy Policy

The company reserves the right to change this privacy policy and our terms of use at any time. If we decide to change this privacy policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any such modifications become effective upon your continued access to and/or use of the service five (5) days after we first post the changes on the website or otherwise provide you with notice of such modifications. It is your sole responsibility to check this website from time to time to view any such changes to the terms of this privacy policy. If you do not agree to any changes, if and when such changes may be made to this privacy policy, you must cease access to this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification as described in this privacy policy.

Merger or Acquisition

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this privacy policy, and that any acquirer of our assets may continue to process your personal information as set forth in this privacy policy. If our information practices change at any time in the future, we will post the policy changes here so that you may opt out of the new information practices. We suggest that you check this privacy policy periodically if you are concerned about how your information is used.

Email Communications & Opting Out

We will send you service-related announcements on occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our service, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. Based upon the personal information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may also use your personal information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication.

Contact us & Withdrawing Consent

If you have any questions regarding this privacy policy or the practices of this website or wish to withdraw your consent for the continued collection, use or disclosure of your personal information, please contact us by sending an email to info@airbuddy.com.

 

Last updated: this privacy policy was last updated on 19/03/2022.

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